Computer problems can be frustrating, especially when they prevent you doing what you need to, however to quickly resolve some issues you may not even need to pick up the phone to get help.
If you’re having problems with your Windows PC at support.microsoft.com you can chat to a suport agent online and even have them connect to your PC to problem solve.
For owners of Dell computer products a similar service exists but it’s accessible at all hours, however it is still possible to get in touch with their global tech support via Twitter...which I discovered for myself last week.
The lesson here in getting good tech support, especially when dealing with large companies, is to look beyond the traditional methods of getting in contact with them. Yes these will be times you need to pick up the phone, but rather than wait ‘on hold’ there may be a better way to connect with the help you need.
