Telstra has announced an assistance package for its residential and small business customers in the Shires of Corangamite, Central Goldfields, Hepburn, Pyrenees, Northern Grampians, Campaspe, Loddon, Buloke, Yarriambiack, Gannawarra, Ballarat and Horsham who have been evacuated from their homes or whose phone services have been affected by the recent storms and flooding.
Under Telstra’s assistance package, Telstra offers customers who report a temporary loss of their Telstra service due to natural disaster:
Free call diversion from their fixed service to a fixed or mobile service of their choice;
For Telstra customers who have diverted their fixed line phone to their Telstra mobile, mobile calls charged at home line rates as per their selected HomeLine plan for local and STD calls (limited to one designated Telstra mobile per affected household or business).
These offers will continue until the network damage in the area has been repaired.
To report a fault and access these offers, customers should contact 13 22 03.
